Product returns are accepted within 5 days from the date of receipt of the product (s). In no case will a product that is not in its original condition be accepted.
That is, the product must: To have all its labels, Its packaging has not been damaged & The product must be returned with all the documents that accompanied it, such as e.g. the Retail Sales, the Delivery Note, etc.
The merchant must refund your money within 10 days of receiving the cancellation request. However, it may be delayed to get your money back if you do not receive the products or proof of return. Refunds must include shipping costs you paid when you made your purchase.
-Contact us to clarify the details of the return .
-Pack the product so that it is protected during shipment.
-Finally, in case the product has a defect or a mistake has been made in your order, you send the parcel through the courier agency from which you received your order, in view of the Returns Department.
You can also fill in the return form:
Cancellation of orders
In case the user / customer wishes to cancel his order, he can contact us by calling 22210 25362 or by sending an e-mail to firstname.lastname@example.org
Depending on the progress of your order, we will inform you about the options you have.
* Please note that the return costs are charged by the company only in case of our mistake or defective product! In any other case the costs are borne by the customer.
** The return process has an average duration of 5-10 working days.
For more information call 22210 25362